Tuesday, 2 June 2015

What Is CRM Cloud ??? (Customer Relationship Management Cloud)


Cloud CRM (or CRM cloud) means any customer relationship management (CRM) technology where the CRM software, CRM tools,lead management mobile app and the organization's customer data resides in the cloud and is delivered to end-users via the Internet (see "cloud computing").
Cloud CRM typically offers access to the application via Web-based tools (or Web browser) logins where the CRM system administrator has previously defined access levels across the organization. Employees can log in to the CRM system, simultaneously, from any Internet-enabled computer or device. Often, cloud CRM provide users with mobile apps to make it easier to use the CRM on smartphones and tablets.

Sales Team Tracking software
Businesses rely on CRM software to simplify their customer service, sales and marketing functions. The software is offered on two basic platforms, namely, in-house and cloud-based applications. It is imperative that you select the platform that is ideal for your specific business needs, with regard to the pricing, technical know-how and size of business.

In-house CRM vs. Cloud-based CRM Applications
In-house CRM solutions are commonly referred to as On-premise applications because the CRM software is hosted on servers that are located within your business premises. In this case, you incur capital expenditure to purchase the necessary hardware, as well as the relevant software licenses. You will need to hire qualified personnel with the technical skills to manage the software on a day-to-day basis.
Cloud-based CRM solutions operate on the Kapture model, whereby the CRM applications are hosted remotely, on an internet server. You won’t incur any capital expenditure to purchase hardware or software since cloud hosting is a monthly operational expense.
Sales Team Tracking software




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